The operations panel for Amazon-to-Amazon sellers
Amazon Dispatch → Warehouse → Customer: follow both stages of a shipment on a single timeline, TBA numbers included. Know the real profit of every sale at the exchange rate for the day it sold. When a package gets stuck, you find out before your customer does.
01 One package, end to end
An Amazon-to-Amazon package travels in two stages: first within the US to your warehouse, then internationally to the customer. DropPanel does a different job at each of the six checkpoints.
The order goes in; the carrier is read from the number.
Everything waiting to ship, in one list.
Packages with the same problem are grouped.
A status report for a package that stopped moving.
A notification tells you what to do, not just what happened.
"Delivered" only when the customer has it.
By hand, by pasting into Quick Add, or by uploading a spreadsheet. We read the carrier from the tracking number: UPS, USPS, FedEx, DHL, Canada Post and Amazon Logistics (TBA) included. Quick Add and spreadsheet uploads catch duplicate numbers.
You see the package reach the warehouse, but that is not “Delivered” — the customer doesn’t have it yet. Everything sitting at the warehouse is in the Warehouse Turnover list: a warning after 2 days, a phone notification after 3.
Events arrive from a network of 1,600+ carriers, and customs terms are explained right under the event that mentions them. Packages that share the same problem are grouped in Bulk Actions, so you can review them together instead of one by one.
A package held at customs is counted under Customs Risk. The AI Status Report comes in three parts: Status · Assessment · Action. If the package is stuck, it names the likely reason and offers to set a reminder.
When the carrier’s estimate runs past your deadline, Deadline risk flags it days in advance. A notification goes to your phone, so you can act on a late package before your customer asks about it — and before it reaches your account health.
Each sale lands in your books at the exchange rate for the day it sold, and delivery closes the row. If the package comes back, the item, the outbound shipping and the return shipping are combined into a single net loss. When a customer writes, paste the message in and get a draft reply in their language.
02 What’s in the panel
Not a lister and not a repricer. DropPanel starts after the sale: shipments, profit, returns, customers, notifications, backups.
Real borders for 236+ countries, down to state- and city-level positions. The panel marks the last known location of a package, and the card says how precise it is (city / state / country).
Nine metrics, each one a filter. Six checkpoints on the card; open it for the full event history.
Every sale converted at the exchange rate for the day it sold, across 154 currencies. Monthly report, expenses and product analysis each export to a spreadsheet in one click.
What a return really costs you: item, outbound shipping, return shipping. Refunds you’re still waiting on move up the list as they age.
Paste what the customer wrote and get triage, a draft reply and live translation. The reply comes in their language, with your language underneath.
Even with the app closed: a package has stopped moving, a deadline is near, a reminder is due. One notification per problem; it closes itself when the problem is gone.
One account, separate books. Click the logo to switch, and compare stores side by side to see which one is making money.
Merged cells, repeated headers, English or Turkish column names, quarter labels, “1.25E+3” — the panel reads them. What it cannot read is not dropped — it is reported. Nothing is imported until you approve the column mapping.
03 Artificial intelligence
Not “AI-powered” — twelve concrete jobs, each one inside the panel and one button away. Decide once on a term, an expense or a column, and you’re never asked again.
The package has been in customs in Mississauga, ON, for 2 days. Day 4 of stage two; the carrier’s last event is “Held at customs.”
Same event for 2 days; day 4 of stage two with 3 days to the deadline — delay risk is medium. The carrier gave no reason; the most likely one is a missing declaration or invoice.
Confirm with your warehouse that the commercial invoice reached the carrier. If there is no movement tomorrow, tell the customer before they ask.
Set a reminder for tomorrow04 Data safety
Anyone leaving spreadsheets behind has one condition: nothing gets lost. Six independent layers, each tested against real failure scenarios.
Every record is written to a local history first, so you can roll back to any earlier version.
Versions that cannot be altered; a failed device or a bad update cannot erase the history.
A change that suddenly drops your record count is stopped on the server and waits for your approval.
A panel that cannot reach the cloud is not allowed to say “Ready.” It cannot fail silently.
Device and cloud counts are compared regularly, and any mismatch becomes visible.
Automatic copies into a folder you choose (desktop Chrome or Edge) — pick a OneDrive or Google Drive folder and your backup lands with a second provider too.
05 Phone and tablet
You sell on US time, and packages get stuck while you sleep. Add the panel to your home screen: it opens like an app and buzzes when something stops moving. You can mute live shipment alerts overnight. No sideways scrolling; everything fits the screen.
06 Pricing
A “shipment” is a new order you open in a given month. Every feature is included in every plan; plans differ only in monthly shipments, number of stores and monthly AI allowance.
07 Frequently asked
For anything you cannot find here, use the Contact Us chat inside the panel.
No. You enter orders by hand, by pasting into Quick Add, or by uploading a spreadsheet. We never ask for access to your Amazon account.
Yes. General tracking services cannot follow TBA numbers, so we track them ourselves. Old or already delivered numbers that Amazon no longer publishes cannot be retrieved by any service; we say that plainly instead of showing them as “in transit.”
Yes. Merged cells, repeated headers, English or Turkish column names, quarter labels and scientific notation are all handled. When the panel cannot work out a layout, the AI proposes a column mapping; nothing is imported without your approval, and any row that cannot be read is reported to you.
On servers in Europe, where each account can only see its own data. There are six independent layers: local history, versioned cloud backup, a server safety brake, a health watchdog, continuous reconciliation and automatic copies to your own disk. From Settings you can restore one of the stored versions.
Yes. Each store keeps its shipments, accounting and returns in separate books, and you switch by clicking the logo. Settings › Stores shows shipments, open items, revenue and profit side by side. The number of stores depends on your plan.
Yes. Open it in the browser and add it to your home screen; it launches like an app and sends notifications even when closed. On iPhone, notifications work only once it is on the home screen. The tablet layout is tuned separately.
You never enter card details in the panel. Once your account is open, you choose a plan in the Contact Us chat, and payment and invoice details come to you there. Plan changes go through the same chat.
The AI runs on a language-model provider’s servers outside Europe, and only the part needed for the job is sent. In most features, the customer’s name and the amounts are not sent; in Data Health fixes we send the shape of a tracking number rather than the number itself. An incoming customer message is data to be read, never an instruction to follow.
Bring shipments, profit, returns and customers onto one screen today. Setup takes minutes, and your spreadsheet can come along as is.
